Refund Policy

For all in-person outings, excluding destinations and international expeditions:

For a refund request over 30 days in advance of the event start date, a full refund will be provided minus 6% of the price of the event for credit card processing fees.

For a refund request less than 30 days but more than 7 days before the outing start date, we will refund your full amount* minus 6% processing fee if we are able to fill your spot. If your spot remains unfilled by the outing start date, we will refund you 50% of the purchase amount minus a 6% processing fee.

No refunds will be given if you cancel 7 days or less before the outing start date, for any reason at whatsoever.

We run events in all weather.

Travel insurance is highly recommended to anticipate last minute emergencies or life situations that may prevent you from attending the outing such as illness, work or weather.

Some outings will have their own refund policy that will supersede this standard refund policy. These such outings will have their own policy listed in the sections below.

Allow up to 3 business days for Alpinistas Adventures to process your refund request with potentially an additional 3-5 business days for the banks to complete the transaction.

*For in-person events that include a digital learning component like Backpacking 101, Navigation, etc. you will be refunded 50% of the trip cost if canceling over 30 days in advance if you have accessed the learning platform, ie. Thinkific. For Wilderness First Aid, due to the Survival Med online training program that you access right away, there are no refunds but you may rebook to another date.

Our Mt. Shasta programs are run by SWS Mountain Guides.

Their standard cancellation policy is:

A non-refundable 50% deposit is required with each reservation. If you pay your course fee in total and cancel your reservation more than 30 days prior to the course start date, 50% of the total course fee is refundable.

NO REFUNDS or credits are made within 30 days of the course starting date.

Transfer Fees:

You may move your course reservation to another scheduled course when we receive a $100.00 non-refundable transfer fee. All transfer requests must be received more than 30 days before your domestic course start date. Sorry, no transfers are made within 30 days of your domestic course start date.

Canceled Courses:

SWS Mountain Guides reserves the right to cancel and/or reschedule climbs or courses due to minimum bookings or other unforeseen circumstances. You may receive a refund or credit when the course is canceled, rescheduled, or transferred to another course. SWS Mountain Guides is not responsible for additional expenses, including non-refundable airline tickets, equipment, medical expenses, etc.

We recommend you obtain trip cancellation insurance to protect yourself.

Weather Credits and Rescheduled Climbs & Courses:

SWS reserves the right to reschedule seminars and courses due to severe weather conditions or other uncontrollable circumstances which make the course or climb unsafe to continue. Weather

Credit or Partial Weather Credit may be given for courses or climbs during or within 24 hrs. of the course start dates if severe weather conditions or other uncontrollable circumstances make the course or climb unsafe to continue. Our decision will be at the discretion of the climb leader and the Director(s) of SWS Mountain Guides.

There are no refunds for 1:1 coaching sessions.

Due to the shareable nature of digital content, there are no refunds for digital media, downloads or other material content purchases.

Physical goods may be returned within 30 days of purchase as long as they are in original condition with original tags and packaging and unworn.

If you participate in one of our subscription membership programs, you may cancel your subscription at any time. NO refunds will be offered for prior month(s) membership charges.

Refund Policy

If you need to cancel your reservation, we are happy to refund your purchase to the original payment method according to the following timelines:

For the July trip:

For a refund request made before March 1, 2024, we will refund your full deposit minus a 6% processing fee.

For a refund request made after March 1st, 2024, we will be unable to refund any amount, however, you may apply any amounts paid to any future trip we offer.

For the October trip:

For a refund request made before June 1, 2024, we will refund your full deposit minus a 6% processing fee.

For a refund request made after June 1, 2024, we will be unable to refund any amount, however, you may apply any amounts paid to any future trip we offer.

Travel insurance is highly recommended to anticipate last minute emergencies or life situations that may prevent you from attending the outing.

Allow up to 3 business days for Alpinistas Adventures to process your refund request with potentially an additional 3-5 business days for the banks to complete the transaction.

Refund Policy

If you need to cancel your reservation, we are happy to refund your purchase to the original payment method according to the following timelines:

For a refund request made before February 15 2025, we will refund your full deposit minus a 6% processing fee.

For a refund request made after February 15, 2025, we will be unable to refund any amount, however, you may apply any amounts paid to any future trip we offer.

Travel insurance is highly recommended to anticipate last minute emergencies or life situations that may prevent you from attending the outing.

Allow up to 3 business days for Alpinistas Adventures to process your refund request with potentially an additional 3-5 business days for the banks to complete the transaction.

Rental gear may be canceled at any time but will incur a 6% credit card processing fee.

Allow up to 3 business days for Alpinistas Adventures to process your refund request with potentially an additional 3-5 business days for the banks to complete the transaction.